Deskpro

We build a flexible help desk platform for global organizations. Our customer support software includes SaaS, On-Premise, and internal support solutions. We offer various deployment options: our Cloud, a client’s Cloud, or on-premise servers.

Founded in 2001, we operate from offices in the US and London.

Our mission is to help global organizations deliver outstanding support and build a world with better customer service.

We cultivate a culture of ownership, innovation, and user-centered design. We also advocate for accessibility and WCAG standards in our products.

Deskpro has 51-200 employees. Its work environment is fast-paced, collaborative, and growth-oriented. The culture emphasizes ownership, innovation, and a user-centered approach, encouraging creativity and mentoring. Teams collaborate across functions like Product, Engineering, Sales, Customer Success, and Marketing. It supports a hybrid working model: staff work from home Mondays and Fridays, and in the office Tuesdays through Thursdays.

We offer health insurance (including BUPA private healthcare and a cash scheme), a 401K, a pension scheme, and unlimited vacation. We support professional development with resources like books, conferences, and self-improvement programs.

Compensation includes a competitive salary, performance bonuses, and company share options. We offer a hybrid working model: work from home on Mondays and Fridays, and in the office Tuesdays through Thursdays.

Other perks include:

• Free lunch on Thursdays
• Choice of equipment (e.g., MacBooks with two 4k monitors)
• Autonomy over your work
• Perkbox savings (shopping, gym, eating out)
• Bike storage
• Season ticket loans
• Death in service benefit