Job Description
About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role As an Engineering Manager of the Integrations team, you will lead a team of 6+ mid-senior full-stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams, also focusing on integrations to achieve alignment & efficiency while delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size, some technical IC tasks may also be performed. This team is expected to grow in both size, scope & impact, with strong potential for additional career opportunities & responsibilities.
This position reports to our Director of Engineering, who is based in Canada and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.
Candidates are expected to be flexible with their working hours, ensuring overlap with the IST and PST time zones for team meetings, discussions & escalations.
What you’ll do
- You’ll have direct reports ranging from mid-level to highly experienced engineers and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
- Help to define a 1-3 year roadmap & vision for the integrations team.
- Consistently work with your direct reports to support their career growth.
- Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
- Work with geographically distributed peers, including engineering managers, technical leaders, product managers, designers, support engineers, and other stakeholders to align on engineering-wide priorities.
- Own large projects end-to-end, including requirements gathering, planning, resource allocation, and sometimes execution.
- Drive effective engineering processes and policies.
- Scale the team by recruiting candidates from diverse backgrounds.
- Get hands-on when necessary and assist with technical implementations.
- Assist with emerging Agentic AI technologies & initiatives.
Skills you’ll bring
- 3+ years of experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
- 10+ years of professional experience as an engineer or engineering leader.
- Experience with the development of integrations & APIs.
- Hiring & interviewing skills.
- Onboarding & mentorship experience.
- Agentic AI experience.
- Proficiency with ETL data pipelines.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
