Job description
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
The FareHarbor Sites Onboarding Team is seeking a Senior Project Coordinator who will lead clients, Account Managers, and Account Executives through the full lifecycle of complex website implementation projects – from project submission to website launch. Senior Project Coordinators apply knowledge of web design, SEO principles, and FareHarbor’s proprietary website theme to create project strategies, address technical and structural challenges, and guide clients toward high-converting websites.
In this role, you will own the translation of client business goals into website requirements and best practices, create and maintain project plans to adhere to deadlines, and ensure cross-functional teams execute against a shared vision. FareHarbor’s business model depends on optimized online booking flows. Therefore, the Senior Project Coordinator plays a critical part in optimizing each website’s structure and user experience to drive conversions.
FareHarbor Sites are built using an internally developed theme. A central responsibility of the Senior Project Coordinator is to provide expert-level guidance on how to best leverage the theme, evaluate feasibility for more complex use cases, and offer strategic alternatives when client requests exceed technical scope. You will proactively manage expectations, facilitate informed decision-making, and communicate technical considerations to partners such as Web Content Specialists, SEO Specialists, and Commercial Teams.
To succeed in this role, you must be able to synthesize advanced technical information, lead clients through nuanced or high-stakes website decisions, independently manage overlapping timelines, and maintain precise, well-organized project documentation. An effective Senior Project Coordinator is innovative and has a strong commitment to client satisfaction. You will coordinate multiple high-priority projects simultaneously, for which strong attention to detail is essential, along with a deep understanding of how modern websites are designed, structured, and optimized.
As the sole FareHarbor Sites representative in our Hawaii office, the Senior Project Coordinator will act as a key point of alignment between the Sites department and this office’s commercial teams. This role is responsible for representing and reinforcing the goals and processes of FareHarbor Sites Onboarding within the Hawaii office. You will primarily support FHS client onboarding across Hawaii, the APAC region, and the U.S. West Coast and report to our functional manager based in our U.S. office in Denver, Colorado.
What you’ll do here:
- Develop and manage detailed project plans for complex or high-priority website builds that outline the website vision, requirements, and technical considerations; ensure all documentation is aligned with project goals.
- Translate sophisticated client business needs into actionable technical direction, advising on website best practices.
- Lead client and internal meetings to gather information critical to the project, guide discussions on complex decisions, and share the rationale behind recommended solutions.
- Guide clients through unfamiliar technical concepts with clear and accurate explanations that support informed decision-making and promote best-practice adoption.
- Coordinate and influence cross-functional workflows across Web Content Specialists, SEO, and Commercial Teams to ensure all parties are aligned on scope and timeline.
- Manage and refine feedback loops for complex projects, ensuring multiple client inputs are synthesized and directed toward solutions that support both user experience and technical feasibility.
- Document and communicate key decisions and next steps to maintain project clarity across all stakeholders.
- Implement quality control measures to ensure websites meet FareHarbor’s technical and design best practices prior to launch.
- Develop a deep understanding of the site-building process and apply that expertise to troubleshoot issues, anticipate bottlenecks, and continuously improve onboarding processes.
- Contribute to team and departmental initiatives by supporting process development, training, documentation improvements, and other projects that elevate the Sites Onboarding Team.
Requirements:
- Bachelor’s degree in business or related field of study. (Preferred)
- Two years experience in a related field. (Preferred)
- Two years experience in a client-facing role.
- Familiarly with website content management systems and a basic understanding of how websites are built and structured.
- Grasp of SEO best practices and fundamentals.
- Expert customer service skills and the ability to build and maintain a strong working relationship with clients.
- Exceptional verbal, written, and presentation skills.
- Ability to work on tight deadlines calmly and confidently.
- Ability to work effectively both independently and as part of a team.
- Competency in Google applications including Google Docs, Google Sheets, and Google Slides.
Bonus Points:
- Experience working with DNS
- Experience working with Wordpress
- Experience working with Airtable
- Experience with web design
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Salary Range: $66,323-$99,48, plus 10% bonus potential
Please note you must be authorized to work in the United States for this position.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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