Job Description
*Must reside in El Paso Area
POSITION OVERVIEW
The Regional IT Systems Administrator will serve as Harbor Health’s frontline technology partner for clinic adoptions and ongoing site operations. This role blends onsite technical assistance, field operations, and systems administration, ensuring clinics in Austin, San Antonio, El Paso, and Dallas are seamlessly integrated into Harbor’s IT ecosystem.
The right candidate will thrive in hands-on problem solving, be eager to travel, and bring a customer-service mindset that ensures clinicians and staff have reliable technology to deliver patient care.
This role is expected to travel 75% of the time for the first 6-12 months, and then 20% after that timeframe.
POSITION DUTIES & RESPONSIBILITIES
- Clinic Adoption & Field Operations
- Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
- Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
- Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
- Systems Administration
- SaaS system administration and account lifecycle.
- Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
- Elevated (tier 3+) support work routed from IT Service Desk.
- Network & Infrastructure Support
- Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
- Troubleshoot connectivity, telephony, and device escalations.
- Maintain asset inventories and ensure accurate equipment tracking across sites.
- Security & Compliance
- Support endpoint security, enforce security protocols, and secure configuration practices.
- Surface risks and anomalies to Harbor’s Cybersecurity team.
- Project Participation
- Operate independently on clinic integration projects from scoping through go-live.
- Balance project responsibilities with day-to-day support and operations.
- Documentation & Knowledge Transfer
- Maintain documentation of site configurations, standards, and changes.
- Provide timely updates and feedback for continuity.
DESIRED PROFESSIONAL SKILLS & EXPERIENCE
Education and Experience:
- BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR
- Associate degree/certification with 3+ years of IT field operations experience; OR
- 5+ years in IT support/field operations with exposure to systems administration.
Skills:
- Proficiency in supporting desktops, networks, data, security, and SaaS systems.
- Required experience within the healthcare or health tech field.
- Familiarity with IT Service Management (ITSM) at Tier 1-3 levels.
- Skilled in endpoint management, asset tracking, and imaging/deployment processes.
- Working knowledge of networking concepts, including switches, firewalls, and wireless technologies.
- Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms) is a plus.
- Strong troubleshooting skills across hardware, software, and network environments.
- Awareness of logging, alerting, or observability practices.
- Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges.
Soft Skills and Cultural Fit
- Customer-Service Orientation: Prioritizes clinician and staff experience.
- Self-Starter: Operates independently with minimal oversight.
- Figure-It-Out Mentality: Resourceful, persistent problem solver.
- Communicative: Provides clear updates and ensures alignment with stakeholders.
- Organized: Maintains documentation and structured processes.
- Responsible: Embodies a high level of responsibility and accountability in all tasks.
WHAT WE OFFER
- Opportunity to shape the financial foundation of an innovative healthcare model
- Collaborative and dynamic work environment
- An organization made of people who are passionate about changing the healthcare landscape
- Competitive salary and benefits package
- Professional development and growth opportunities
- A transparent and unique culture
At Harbor Health, we’re transforming healthcare in Texas through collaboration and innovation. We’re seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you’re ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.
