Supplemental Security Income (SSI) Specialist

Job Description

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver ²⁴⁄₇ virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

In this role, you will be responsible for assisting individuals in navigating the SSI application process and ensuring that they receive the support they need. Your expertise will play a pivotal role in helping our patient’s families secure the benefits they may be entitled to.

• SSI (Supplemental Security Income) Application Assistance: Provide guidance and support to individuals seeking to apply for SSI benefits. Explain the application process, eligibility criteria, and required documentation.
• Document Review: Review and verify all application documents for accuracy and completeness. Ensure that all necessary forms and supporting materials are included.
• Client Consultation: Conduct one-on-one consultations with applicants to gather relevant information, answer questions, and address concerns.
• Application Submission: Prepare SSI applications for caregiver review, ensuring adherence to deadlines and compliance with all relevant regulations.
• Follow-Up: Monitor the progress of applications, follow up with relevant agencies, and have ongoing communication with families during the approval process.
• Record Keeping: Maintain accurate records of client interactions, applications, and outcomes while adhering to data privacy and confidentiality requirements.
• Stay Informed: Stay up to date with changes in SSI regulations, policies, and procedures, and ensure that clients are informed about any relevant updates.
• Perform other duties as assigned.

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. We are seeking a skilled and detail-oriented SSI (Supplemental Security Income) Application Specialist to join our team.

• Previous experience in SSI application assistance or a related field
• Strong knowledge of SSI eligibility criteria and application procedures.
• Excellent interpersonal and communication skills.
• Compassionate and patient demeanor when working with individuals in need.
• Detail-oriented with strong organizational skills.
• Ability to maintain strict confidentiality.
• Bilingual in Spanish strongly preferred
• High School Diploma required

What We Offer (Benefits + Perks)

The role offers an hourly range of $22 - $26 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.