Job Description
Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
What You’ll Do
Marketing Performance & Reporting
Build and maintain Salesforce reports and dashboards that clearly communicate marketing and funnel performance
Partner with Marketing to refine and report on:
Campaign performance
Lead scoring
Attribution models
Translate complex data into insights that executives and stakeholders can easily understand
Present key insights to leadership approximately once per month
AI-Driven Experimentation & Automation
Identify opportunities to use AI for:
Data cleaning and enrichment
Insight generation and analysis
Marketing and content operations workflows
Experiment with tools and approaches (e.g., LLMs, automation platforms) and recommend what’s worth deploying
Act as a smart evaluator of AI use cases — balancing practicality, impact, and effort
Build lightweight workflows or prototypes where appropriate
Systems & Tools Collaboration
Work comfortably within Salesforce to create reports and dashboards and understand how data flows through the system
Partner with Marketing Ops around Account Engagement and 6sense data and reporting
Help ensure data quality and consistency across marketing-related systems
Cross-Functional Partnership
Collaborate closely with Marketing, RevOps, and other GTM stakeholders
Proactively identify gaps, ask good questions, and propose solutions without needing heavy handholding
Your Background:
2–5 years of experience in Revenue Operations, Marketing Operations, Analytics, or a related role
Hands-on experience building Salesforce reports and dashboards
Experience supporting marketing analytics, funnel reporting, or campaign performance
AI & Analytical Mindset
Comfort using AI tools (e.g., ChatGPT or similar) for analysis, experimentation, and workflow improvement
Curiosity and good judgment around _where_ AI is useful vs. unnecessary
Strong problem-solving skills and a willingness to test, learn, and iterate
Skills
Strong analytical and critical thinking skills with the ability to connect data to business outcomes and revenue impact
Exceptional communication skills, with the ability to translate complex data into clear, actionable insights for both technical and non-technical audiences
Self-directed and comfortable working independently in a remote environment, while proactively engaging stakeholders across teams
Strong attention to detail paired with a clear understanding of broader business impact
Comfortable providing constructive pushback when data integrity, CRM discipline, or reporting accuracy is at risk
Nice to Have (Not Required)
Experience with Account Engagement (Pardot) or 6sense
Exposure to attribution modeling or lead scoring frameworks
Familiarity with automation tools (Zapier, Make, etc.)
Experience with Google Analytics (GA4) and understanding of CRM integrations, including UTM parameter structure, campaign tracking, and attribution flow into Salesforce
Familiarity with digital advertising platforms and campaign performance metrics (e.g., Google Ads, LinkedIn Ads, Microsoft Ads), including core KPIs such as CPC, CTR, conversion rate, and cost per opportunity
Work Authorization: Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
