Job Description
ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US-based companies. We are not a recruitment agency. We are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are recruiting on behalf of a U.S.-based Applied Behaviour Analysis (ABA) Therapy Services provider. This organisation delivers critical behavioural support services to children and families, and they are expanding their recruitment team to keep pace with demand.
About the Role
We are looking for a full-time Interviewer to join the client’s recruitment team. This is a candidate-facing role where rapport, accuracy, and follow-through matter equally. You’ll be the first real conversation a candidate has with the company, and the detail you capture, directly shapes the rest of the hiring process.
If you’re a natural communicator who also happens to be meticulous with documentation, this role is for you.
As an ABA Interviewer, you will manage the interview process from start to finish, building genuine rapport with candidates, guiding them through a detailed interview form, and ensuring every piece of information is captured accurately to support the client’s overall hiring decisions.
Please Note:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
Job Responsibilities (not limited to):
- Conduct structured interviews with candidates applying for client roles.
- Accurately complete a detailed interview form, ensuring every field is captured correctly to support downstream hiring decisions.
- Build genuine rapport and connect naturally with candidates throughout the process.
- Manage the full interview process professionally, from initial contact to handoff.
- Communicate clearly and confidently in fluent, natural American English with U.S.-based candidates.
- Maintain a high level of organisation, accuracy, and attention to detail across all documentation.
Requirements
Industry Experience:
- Experience in the ABA (Applied Behaviour Analysis) field is a plus, but not essential.
- Previous interviewing, recruitment, or candidate-facing experience preferred.
Soft Skills (Essential):
- Excellent communication and interpersonal skills, with a natural ability to build rapport.
- Fluent, natural English, with confidence communicating with U.S.-based candidates.
- Strong attention to detail — able to complete detailed documentation accurately and consistently.
- Highly organised, thorough, and reliable.
- Professional and able to manage a full interview process independently, from beginning to end.
Technical Skills:
- Basic computer skills.
- Comfortable navigating MS Office and Outlook.
If you are not contacted within 14 working days, please consider your application unsuccessful.
