Job Description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are looking for a Client Services & Scheduling Coordinator to join our remote team. In this role, you will be responsible for handling inbound calls, assisting customers, scheduling appointments, capturing accurate information, and maintaining up-to-date client records.
PLEASE NOTE:
Working Hours:
- Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)
- Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
- Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
(Hours subject to change depending on daylight savings.)
Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
Work Environment: Fully remote.
Key Responsibilities:
- Answer incoming calls in a professional and courteous manner.
- Assist customers with enquiries and provide accurate information.
- Schedule and coordinate appointments.
- Capture customer information accurately through data entry.
- Maintain accurate and up-to-date customer records.
- Use cloud-based systems to manage appointments and customer information.
- Communicate effectively with customers and internal teams.
- Assist with basic reporting and data-related tasks using Excel.
Soft Skills:
- Strong verbal and written English communication skills.
- Professional and friendly telephone manner.
- Excellent attention to detail.
- Well-organised and able to manage multiple tasks.
- Reliable, proactive, and able to work independently.
- Strong customer service skills.
Technical Skills:
- Proficiency in Microsoft Outlook and MS Office.
- Basic Microsoft Excel skills for reporting.
- Comfortable working with cloud-based systems.
- Able to learn and navigate new software and systems quickly.
If you are not contacted within 14 working days, please consider your application unsuccessful.
