Job Description
We are a dynamic and fast-growing operational support provider based in South Africa, delivering high-quality administrative and compliance support to U.S.-based healthcare organizations. We operate as a dedicated extension of our clients’ teams, ensuring accuracy, accountability, and professional service delivery.
About the Role
Our client is a growing ABA (Applied Behaviour Analysis) therapy provider in the United States. They are seeking a highly organized and detail-driven Documentation Compliance Specialist to support their remote team.
In this role, you will be responsible for ensuring timely submission and verification of session notes completed by Registered Behaviour Technicians (RBTs). This position is ideal for someone who thrives in a structured environment, is confident in follow-ups, and understands the importance of healthcare documentation compliance.
PLEASE NOTE:
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings)
- Public Holidays: Required to work on both South African and U.S. public holidays (SA public holidays compensated in accordance with the BCEA)
- Internet Requirements: Fixed fibre line (minimum 25 Mbps upload & download) with wired Ethernet capability — LTE/5G/Rain not accepted
- Power Backup: Reliable backup solution required (UPS, inverter, solar, etc.)
- Work Environment: Fully remote
Applicants without the required infrastructure will not be considered.
Key Responsibilities
- Monitor daily reports on the Rethink platform to identify unsubmitted or unverified session notes
- Conduct structured follow-ups with RBTs via email, phone, or text
- Ensure documentation meets internal compliance and quality standards
- Escalate recurring or unresolved submission issues when necessary
- Maintain accurate compliance logs and tracking records
- Build professional and supportive working relationships with field staff
Requirements
- Previous experience in U.S. healthcare administration, documentation, or compliance
- Strong written and verbal English communication skills
- Excellent organizational and time-management abilities
- Ability to manage high volumes of daily follow-ups
- Professional, confident, and respectful communication style
- Ability to work independently in a remote environment
Advantageous
- Experience within ABA therapy or familiarity with RBT roles
- Experience in healthcare documentation compliance or quality assurance
- Experience working with electronic health record systems (Rethink experience beneficial)
If you are not contacted within 14 working days, please consider your application unsuccessful.
