Job Description
Company Description
Employer.com is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside recruiter.com, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.
Job Description
Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.
What you’ll do
Manage high volume of People Services tickets in a Jira-based ticketing system
Perform administrative tasks in Workday (HRIS)
Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
Provide employee-facing support (internal customer service)
Support onboarding workflows and contractor onboarding/offboarding as you ramp
Identify and implement process improvements, including automation opportunities using AI tools
Take on additional operational projects based on team needs
Qualifications
2-5 years of professional experience
East Coast based (or clearly aligned to East Coast screening constraint)
Startup and/or high-growth environment experience strongly preferred
Extreme attention to detail and ability to move quickly with high accuracy
Strong organizational skills and communication in a high-volume environment
Comfort working extensively with spreadsheets and data sets
Process improvement mindset and interest in automation/AI-enabled workflow improvements
High-volume support experience (ticketing preferred)
Demonstrated precision in repetitive operational work
Comfort with spreadsheets and datasets
Nice to have
Workday experience
Jira or similar ticketing system experience
Greenhouse experience
Prior People Ops / HR Ops background
Strong customer service orientation
Not a fit
Profiles that rely on rigid, fully defined processes and slow operating cadence
Candidates without meaningful startup or high-growth experience
Candidates who prefer low-volume, project-only work over daily operational throughput
Interview process
30 min with Hiring Manager (Allison)
Two 30 min interviews with team members
Additional Information
All your information will be kept confidential according to EEO guidelines.
