Magnify

We create a post-sales automation and orchestration platform for software companies. Our platform uses AI and machine learning to automate customer interactions during software onboarding and usage. It simplifies tasks for Customer Success and Product teams by integrating with existing systems through a no-code interface. The platform helps companies increase post-sales engagement, reduce customer churn, and grow revenue by managing the entire customer lifecycle.

Our mission is to improve the customer experience in software by changing how companies interact with users, keeping the human experience central. Our six core values guide us:

• Customer’s Success at the Center: We prioritize our customers’ best interests, earn their trust, and take a pragmatic, long-term view of their success.
• Own It: We proactively take ownership of problems and solutions, maintain high standards, pursue commitments tenaciously, hold each other accountable, and steward resources.
• Need for Speed: We operate with urgency, bias towards action, iterate to excellence, make quick and thoughtful decisions, and decentralize decisions.
• Data Driven & Decisive: We dig into details, support ideas with facts and data, share context, ask for advice, speak candidly, listen, and commit to decisions while learning from them.
• Be Curious & Take Risk: We find new ways to improve, ask ‘why’ and ‘why not’, take thoughtful risks, invent, push boundaries, and learn from both successes and failures.
• Love our Community: We treat others respectfully, understand diverse points of view, are transparent, give and receive feedback thoughtfully, and are honest about our capabilities.

We have a team of 11-50 employees. We operate with a remote-first culture, though we hold regular in-person meetings for team building and collaboration. We have offices in Seattle, Washington; Bend, Oregon; and Belfast, Northern Ireland. Our culture is values-driven, and we believe work should be fulfilling and joyful. We foster a community where individuals are respected and supported. We value diverse perspectives for better decision-making.

We offer competitive pay, stock grants, and visa support. Our employee benefits include full health insurance, 401k programs, and employee assistance. We also provide development opportunities with mentoring and a flexible time off program, which covers holidays, vacation, sick leave, volunteering, and parental bonding.