Job Description
Company Profile
Our client is a U.S.-based full-service branded merchandise and marketing partner that helps companies elevate their brand through strategic promotional products and experiences.
They design, source, and deliver custom merchandise, apparel, gifting programs, e-commerce solutions, fulfillment, and packaging, all tailored to reflect a client’s brand and create meaningful connections with customers, employees, and partners.
This is a great opportunity for a Production Coordinator to join a dynamic and growing company. The role provides hands-on experience in a fast-paced, creative environment and the chance to contribute to campaigns that deliver a real impact.
Job Overview
The Production Coordinator is responsible for managing orders and projects once they are entered into the Syncore system and a purchase order is required. This role is vendor-facing and execution-focused, ensuring orders move forward efficiently, accurately, and on schedule.
This role does not sell, source, or manage client engagement. They receive fully approved, ready-to-execute work from primarily Account Coordinators and are responsible for managing production, vendor communication, timelines, proofs, shipping, and delivery. The objective is to keep work moving forward without rework or backward motion.
Duties and Responsibilities:
Order Management & Production Execution
- Own all orders from the moment they are entered into Syncore and PO is required.
- Review order details to ensure production readiness prior to vendor placement.
- Issue purchase orders and manage all vendor communication related to production.
- Ensure timelines, quantities, specifications, and pricing are executed exactly as approved.
- Maintain momentum and prevent delays through proactive order management.
Vendor Coordination & Management
- Serve as the primary point of contact with vendors throughout the production process.
- Request, review & manage proofs, ensuring they align with approved artwork specifications.
- Communicate proof status & approvals clearly to AC’s and clients as required.
- Address vendor questions, issues, or production challenges efficiently & decisively.
- Maintain strong vendor relationships rooted in clarity, accountability, and timelines.
- Communicate vendor reviews, issues or concerns clearly with client-facing teams.
Client Communication & Order Updates
- Communicate production updates, proofs, shipping confirmations, and tracking information to clients as directed.
- Ensure clients receive timely, accurate updates without introducing new scope or changes.
- Escalate issues/risks appropriately while maintaining a calm, professional client experience.
- Ensure final delivery aligns with approved expectations and in-hands dates.
Quality Control & Problem Resolution
- Monitor production progress proactively to ensure quality standards are always met.
- Identify and resolve production issues, delays, or discrepancies quickly.
- Coordinate with the Account Coordinator when changes or approvals are required, without disrupting upstream roles.
- •ocument issues and resolutions to support continuous improvement. 1% better everyday!
System Accuracy & Documentation
Maintain accurate order records, timelines, and documentation within Syncore.
Ensure POs, invoices, shipping details, and production notes are complete and current.
Track production milestones to support visibility and accountability.
Operate with precision to reduce errors, rework, and friction.
Minimum of 1 year of relevant experience
Experience in a similar industry, such as branding, marketing, or advertising services
Strong organizational and project management skills
High attention to detail and process discipline
Ability to manage multiple orders and deadlines simultaneously
Comfort communicating with vendors and internal teams
Problem-solving mindset with calm execution under pressure
Clear understanding of role boundaries & forward-only workflow
Proficiency in ERP systems and production tools
Ability to thrive in a fast-paced, execution-focused environment
Job Type: Direct Employment
Employment Type: Full-time
Location: Remote
Work Schedule: Monday to Friday | 9 PM - 6 AM Philippine Time (8 AM - 5PM CDT)
Industry: Advertising Services
