Job Description
Who We Are
At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment!
Why Join Netfor?
This entry-level role is your launchpad to a rewarding career in customer service and technical support. Here’s how we help you grow:
Career Growth: Gain hands-on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path.
Variety & Exposure: Work with over 100 applications across medical, retail, and B2B sectors.
Advancement Opportunities: We promote from within! You may receive opportunities for advancement, promotions, and special client projects.
Supportive Team: Collaborate with a great team in a process-driven environment.
What You’ll Do
As a Technical Help Desk Representative, you’ll provide friendly, professional support to customers via phone in our call center. You’ll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical role—it’s about clear communication, reliability, and adhering to our proven processes.
Key Responsibilities:
- Answer inbound customer calls and provide timely, accurate assistance.
- Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software).
- Follow step-by-step processes to guide customers or escalate issues to clients.
- Document customer interactions clearly and professionally.
- Deliver outstanding customer service to earn positive feedback.
What We’re Looking For
We’re seeking reliable, communicative candidates who thrive in a structured, process-driven role. No advanced technical expertise is required—we provide full training!
Skills & Qualifications:
- Strong verbal and written communication skills.
- Ability to type at least 35 words per minute.
- Comfortable multitasking (talking, typing, and navigating systems).
- Reliable, punctual, and professional under pressure.
- Basic familiarity with Windows operating systems and Microsoft Office 365.
- Experience troubleshooting Windows, printers, or networking is a plus, but not required.
Preferred: At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.
Personal Attributes:
- Motivated and eager to learn.
- Comfortable following processes without deviation.
- Positive attitude and a team player.
Hours & Location:
- 100% Remote ( Work from Home). You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate).
- Dedicated work space, free from distractions and background noise.
- Hours: 32–40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training).
- Training: 2–3 weeks, Monday–Friday, training is conducted on the 1st shift.
- Netfor operates 24⁄7, so flexibility is key!
Computer Requirements: You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with:
- Operating System: Windows 10 or higher.
- RAM: 8GB or higher. 16GB or higher preferred
- Processor: Intel i5 9500, Ryzen 3 3100, or better.
- Storage: SSD with 256 GB+ and at least 100GB free for updates.
- USB Headset for call taking
Strongly recommended accessories:
- Multiple screens
- Keyboard and Mouse if using a laptop
We will verify specs before any job offer.
Compensation & Benefits
Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills).
Benefits: Generous PTO (up to 76.96 hours/year in year one), 401(k), health, dental, and vision insurance.
Why This Role is Perfect for You
This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. You’ll answer calls, follow clear processes, and use our knowledge base to solve problems—no cold calling or sales involved. If you’re reliable, eager to learn, and want to kickstart a career with a growing company, we’ll train you to succeed!
How to Apply
Ready to join a team that values your growth? Apply today and confirm your state of residence. We can’t wait to meet you!
Netfor is an equal opportunity employer. We currently hire in select states only (See application).
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.
