Job description

Location: Fully Remote

Schedule: PST

Salary: $1200 - $1600 USD/month

A fast-growing communication company serving more than 20,000 church leaders across the United States and Canada is seeking a Technical Support Specialist to join its expanding team. The organization builds simple, effective tools that help churches connect with their communities, follow up with guests, and engage their members.

The Technical Support Specialist is responsible for diagnosing customer issues, providing technical support, and helping church leaders make the most of the software through chat, email, phone, and video.

Key Responsibilities:

Prioritize and manage many open tickets at one time
Communicate technical knowledge to non-technical customers
Respond thoroughly and promptly to customer questions and requests
Leverage product knowledge and technical skills to resolve customer challenges
Provide excellent responses to members both written and verbally
Help train church leaders to effectively use our products
Share product knowledge with prospective members
Rapidly establish a good working relationship with customers and co-workers
Provide tech support, including procedural documentation to complex issues
Proven experience in customer support
Tech-savvy, with the ability to learn, use, and explain online applications
Strong multitasking skills, able to work quickly while maintaining attention to detail
Proficient problem solver who takes initiative and can resolve issues independently
Clear written and verbal communication skills, especially when explaining technical concepts to non-technical users
Fast learner who can quickly understand and apply new information
Self-reliant and able to manage workload and schedule effectively
Dedicated and distraction-free office space
Predictable, high-speed internet access
40 hours per week working Monday through Tuesday