Job description
About Parloa
Parloa’s ambition is to become an iconic AI Platform company serving Fortune 2000 enterprises, a unique opportunity to shape the next era of enterprise AI. With global enterprise customers, we are already proving the impact of our Agent Management Platform (AMP), which - beyond the initial success - is evolving into the AI Agent Management layer for enterprise AI transformation. We are building Europe’s leading engineering organization to set the global benchmark for engineering excellence.
Our mission is clear: deliver robust, enterprise-grade, resilient, and reliable AI solutions at speed. In a fast-moving market where sales cycles for multimillion-dollar deals can be as short as 1–2 months, speed is our currency. We are competing head-to-head with the big-tech companies and fast-moving AI-native startups. This is our moment to establish Parloa as a global leader in Agentic AI Platforms.
Our engineering team is building a Composable Customer Experience Platform with Packaged Business Capabilities (PBCs), giving customers the power to choose between a turnkey solution or a composable toolkit integrated into their enterprise stack.
Our engineering organization (120+ people, scaling fast) is structured into Customer Experience Automation (CXA), Product Platform, and Technology Platform—together delivering a Composable Customer Experience Platform. Think AWS-like granularity, but built to empower enterprises with speed, flexibility, and resilience.
This is a once-in-a-decade opportunity to define how Agentic AI will transform the enterprise. To win, we need elite engineering leadership: fearless, pragmatic, and obsessed with building high-performing teams that deliver outcomes at speed and scale.
The Role
As an Engineering Manager (f/m/d) at Parloa, you will be entrusted with one of the most critical missions:
- Building and leading a high-talent, high-performance team of engineers.
- Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
- Raising the bar on technical excellence, cultural leadership, and operational discipline.
You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.
What You’ll Do
- Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
- Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
- Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
- Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
- Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
- Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
- Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.
Who You Are
- A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
- A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
- A strategic operator who can both set vision and dive deep into technical or operational details when needed.
- A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
- Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
- Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.
Why Join Parloa?
- Impact at Scale: Define the future of enterprise AI in a market ripe for disruption.
- Elite Talent Density: Work alongside top-tier engineers, Staff, and Principal leaders in a reverse-pyramid structure optimized for speed and innovation.
- Culture of Builders: Ownership, autonomy, and fearless iteration are not slogans—they are how we win.
- Uncapped Growth: Be part of an org growing 4x annually, where career opportunities multiply as fast as our business.
- Global Ambition: Help establish Parloa as Europe’s most admired engineering organization, competing head-to-head with FAANG and beyond.
Our Values
At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:
- Earn Trust – act with transparency and reliability.
- Obsess Over Customers – always start with the customer problem.
- Think Big – set bold goals and pursue them fearlessly.
- Have Integrity – do the right thing, especially when it’s hard.
- Disagree & Commit – debate with candor, align fast, and deliver.
- Own It – take full responsibility for outcomes, not just tasks.
- Dive Deep – master the details without losing sight of the big picture.
- Bias for Action – move fast, decide quickly, iterate fearlessly.
- Deliver Value – measure success by customer and business impact.
- Insist on the Highest Standards – raise the bar continuously.
- Go the Extra Mile – make the impossible possible.
- Hire & Elevate the Best – raise the bar with every hire.
WHAT’S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
