Job Description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
About the role:
As our GSI Partnerships Manager, your mission is to establish, manage, and expand strategic relationships with global system integrators (GSIs) to accelerate Parloa’s growth in the Conversational AI and Agentic AI markets. You will position Parloa as the preferred AI partner for GSIs by aligning our platform capabilities with their service offerings, co-developing joint solutions and industry-specific IP, and driving global activation and consumption growth on a strategic level. By doing so, you will unlock scalable revenue streams, enable transformational client outcomes, and ensure GSIs are deeply embedded in Parloa’s partner ecosystem worldwide.
Areas of ownership:
- Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions.
- Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits - this by industry and region.
- Build consumption Programs of Parloa solutions by embedding our Conversational and Agentic AI capabilities into large-scale GSI-led transformation programs.
- Develop and package joint IP and industry-specific offerings that combine Parloa’s AI platform with GSI expertise to address vertical use cases (e.g., banking compliance, telco CX, healthcare automation).
- Enable GSI partner success by aligning sales, solution engineering, product, and enablement teams to accelerate onboarding, training, and certification.
- Ensure global scalability of GSI partnerships by replicating best practices, fostering knowledge-sharing, and building repeatable frameworks across regions.
- Influence C-level relationships within GSIs to secure executive sponsorship, joint investments, and long-term strategic alignment.
- Collaborate cross-functionally with Parloa Sales, Marketing, Product, and Customer Success to ensure seamless integration of GSI-led opportunities into Parloa’s growth engine.
Who you are:
- 10+ years of experience in strategic alliance management, partner sales, or GSI relationship management in enterprise software or SaaS.
- Working at or with SAP AG in the past in this context if highly appreciated and differentiating due to the lately announced partnership
- Proven track record of building and scaling GSI alliances globally that deliver measurable revenue, consumption, and market impact.
- Strong network within major GSIs (Accenture, Deloitte, Capgemini, Infosys, TCS, Cognizant, Wipro, etc.).
- Expertise in Conversational AI, Agentic AI, and Customer Experience transformation—able to articulate Parloa’s differentiated value proposition to GSIs and their clients.
- Experience designing joint IP and vertical-specific solutions with GSIs.
- Strong commercial acumen: able to build and negotiate joint GTM agreements, revenue models, and consumption-based incentives.
- Excellent communication, negotiation, and stakeholder management skills—comfortable presenting to executive leadership.
- Strategic thinker with operational discipline: capable of balancing long-term alliance development with near-term sales execution.
Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
OTE Salary Range - $180,000 - $250,000
Salary Range
$180,000—$250,000 USD
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
