Job Description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As an SAP Integration Engineer at Parloa, you will be at the forefront of one of our most strategic partnerships, building the technical bridges between Parloa’s conversational AI platform and the SAP ecosystem. Your mission is to design, implement, and operationalize integrations that connect Parloa to SAP environments across our most important enterprise customers and partners.
You will be the field-facing SAP expert embedded in complex integration projects, owning the end-to-end technical path from business requirement to production integration, across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM. You will work closely with Parloa’s Forward Deployed Engineering team and help build the foundation for a dedicated SAP-focused delivery practice.
This is a hands-on integration role at the intersection of enterprise SAP architecture, conversational AI, and customer-facing delivery. You won’t just advise—you will design and build.
Areas of ownership:
- Own SAP integration projects end-to-end: Lead the technical design and execution of integrations between Parloa and SAP environments, from PoC through production go-live.
- Design scalable integration architecture: Define integration patterns using SAP BTP (Integration Suite, API Management, Event Mesh), OData/REST/SOAP APIs, and middleware layers connecting SAP backends (S/4HANA, ECC, Service Cloud, CRM) to Parloa’s AI platform.
- Build and configure integration flows: Implement iFlows, API connectors, and data transformations that enable Parloa agents to read from and write to SAP systems covering use cases such as order management, customer data, case management, and transactional queries.
- Navigate enterprise SAP constraints: Work within customer environments that have strict security policies, complex authorization models (SAP IAS, OAuth2), and regulated data handling requirements, proposing pragmatic, production-grade connectivity solutions.
- Partner deeply with customer and SAP engineers: Collaborate directly with customer SAP Basis, BTP, and application teams, as well as SAP’s own technical teams, to align architectures, test plans, and rollout procedures.
- Support partner enablement: Help system integrators and SAP partners build and deliver Parloa-SAP integrations independently
- Shape the integration practice: Translate recurring field experience into standardized approaches, accelerators, and playbooks that improve repeatability and reduce delivery time across similar engagements.
- Provide structured product feedback: Identify gaps between Parloa’s integration capabilities and SAP customer requirements; translate findings into clear, actionable input for Product and Engineering.
Our Technology Stack: SAP BTP (Integration Suite, API Management, Event Mesh), SAP S/4HANA, SAP ECC, SAP Service Cloud, SAP CRM, OData v2/v4, REST, SOAP, OAuth2 / SAP IAS, Microsoft Azure, TypeScript / Node.js, Kubernetes
Who you are:
- 5+ years of professional experience in SAP integration engineering, SAP BTP development, or SAP technical consulting, with a track record of delivering integrations in live enterprise environments.
- Strong hands-on expertise with SAP BTP Integration Suite (formerly CPI): designing, building, and operating iFlows, API proxies, and event-based integration scenarios.
- Solid understanding of SAP data models and APIs across one or more relevant products: S/4HANA, ECC, Service Cloud, or CRM.
- Proficiency with integration protocols and standards: OData (v2 and v4), REST, SOAP, OAuth2, and SAP IAS/XSUAA authentication patterns.
- Ability to operate independently in ambiguous, high-responsibility customer environments—able to own integration challenges end-to-end and drive them to resolution across multiple stakeholders.
- Clear communicator with both SAP-native engineers and non-technical business stakeholders—able to translate integration complexity into decisions and delivery.
- Degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience).
- Strong plus: Experience with conversational AI, contact center platforms, or CX technology stacks in an SAP context.
- Strong plus: Familiarity with SAP AI Core, SAP Agent Builder, or similar AI extensions within the SAP ecosystem.
- Strong plus: Experience working with or for SAP system integrators in a delivery or presales engineering capacity.
Our recruiting process:
TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser
Salary ranges include OTE
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Salary Range
$170,000—$200,000 USD
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
