Job Description
YOUR MISSION:
Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager at Parloa, you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client.
This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents.
IN THIS ROLE YOU WILL:
Act as a strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders— representing Parloa as a reliable and value-driving partner.
Drive customer outcomes by owning success plans, KPIs, and translating data into visible business impact.
Guide expansion opportunities by shaping clear growth plans within each account, including new use cases, departments, and incremental automation opportunities.
Oversee implementations by managing cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives.
Communicate value and make it visible through compelling narratives, business impact reviews, and executive-level storytelling.
WHAT YOU BRING TO THE TABLE:
4+ years of experience in Customer Success, Consulting, or Account Management, working with enterprise or large, multi-stakeholder customers.
Demonstrated ability to drive strategic value and support digital transformation initiatives within complex organizations.
Proven track record of translating customer outcomes into measurable business impact and account growth.
Strong project management and stakeholder management skills, with a clear focus on execution, prioritization, and results.
Passion for AI, automation, and the ability to translate technical capabilities into clear, customer-relevant business value.
A curious, proactive mindset with strong ownership—taking initiative, accountability, and driving outcomes from idea to delivery.
Excellent verbal and written communication and presentation skills in English, with the ability to engage both technical and non-technical audiences.
WHAT’S IN IT FOR YOU?
- The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
- Enjoy an immersive onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, Unlimited PTO and travel opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview
Salary Range
$100,000—$120,000 USD
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
