Job Description
Upstream Rehabilitation, is looking for a Benefits Coordinator to join our team!
Benefits Coordinator
Location Type: Remote
Build Your Career with Us!
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.
We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.
The Role:
Join the Upstream Rehabilitation team where your work makes a real impact! As a Benefits Coordinator, you will be a trusted resource for employees, delivering high‑quality support across all areas of benefits administration. You’ll lead the planning and execution of open and ongoing enrollment, guide team members through their benefit options, and provide clear education and training when needed. You’ll also help connect employees with key programs such as LOA and COBRA, ensuring they feel supported throughout every step of their experience.
In this role, you’ll be an essential contributor to Upstream’s mission, vision, and values: helping create a positive, informed, and supportive employee experience across the organization.
What You’ll Do:
- Support and administer all employee benefit programs with accuracy, care and efficiency.
- Manage the fully benefits lifecycle (from enrollment to COBRA) ensuring all notifications, approvals, and reporting are completed on time.
- Assist employees with benefit questions, troubleshooting and enrollment guidance. Delivering clear and friendly support.
- Provide exceptional customer service to candidates, employees, vendors and guests.
- Respond to all inquiries within 1-2 business days aiming for one-call resolution whenever possible.
- Ensure compliance with all federal, state and organizational policies related to employment and benefits administration.
- Maintain the highest standards of confidentiality for all employee information.
- Other projects and duties as assigned.
Who You Are:
- Hold a high school diploma or equivalent.
- Bring 1-3 years of experience in benefits administration, including insurance, leave management, workers compensation and COBRA.
- Possess strong computer skills, including experience with web-based systems and data management tools.
- Adapt easily to changing environments and shifting priorities.
- Have excellent attention to detail, strong organizational skills, and a commitment to outstanding customer service.
- Capable of balancing multiple tasks and deadlines with professionalism.
- Ability to work independently and as part of a team.
- Demonstrated sound decision-making and problem-solving abilities.
Nice to Haves:
- Experience with ADP.
Why You’ll Love Working Here
- The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
- Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
- A collaborative team environment where your ideas are valued.
- Competitive compensation, comprehensive benefits, and ongoing professional development.
Benefit Offerings:
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
A Better Place to Build Your Career
Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.
Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.
Salary Range: $50,000 - $65,000/year
Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic
Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
#LI-Remote
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
