Job description
Company Description
About SEEK
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.
Life at SEEK
SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that’s inclusive where everyone’s unique ideas, experiences and perspectives are valued.
Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.
Job Description
The team
The CRM and Integration team at SEEK is currently focused on driving a large-scale CRM transformation, enhancing integration capabilities, and supporting business efficiency and customer experience.
About the role
As a Salesforce Administrator, you’ll play a key role in ensuring our CRM platform continues to evolve in line with business needs. Collaborating closely with cross-functional teams, you’ll help shape how we use Salesforce to manage relationships, drive customer engagement, and deliver meaningful insights that support our strategic goals.
Responsibilities
- Manage day-to-day administration, user access, permissions, and profile settings to ensure platforms remain always on and always safe.
- Conduct regular audits and security reviews, addressing risks and executing mitigation actions aligned with SEEK’s data standards.
- Perform proactive system maintenance—including release updates, health checks, and optimizations—to maintain platform stability and performance.
- Collaborate with business stakeholders to assess new requests, design solutions, and deliver configuration changes using Salesforce declarative tools.
- Provide support and troubleshoot escalations or test queries, ensuring timely resolution and minimal business disruption.
- Maintain sandbox environments, monitor user adoption and usage trends, and recommend improvements or feature enablement.
- Document configurations and changes, contributing to continual enhancement of platform governance and technical best practices.
Qualifications
Skills and experience
- Certified Salesforce Administrator (or higher), with ideally 2–5 years’ experience managing Salesforce Sales, Service, or CPQ Clouds.
- Skilled in configuration and declarative tools (Flows, Approvals, Validation Rules, Formulas) to deliver efficient, scalable solutions.
- Experienced in handling BAU support, investigating issues, troubleshooting, and proactively managing escalations.
- Strong ability to translate business requirements into technical solutions, build reports, dashboards, and page layouts in Lightning.
- Comfortable working in Agile environments, supporting continuous delivery pipelines and using the Atlassian Suite (e.g. Jira).
- Analytical and customer‑focused, with a passion for continuous improvement and creative problem‑solving in complex contexts.
- Adaptable and confident in making decisions amid ambiguity, maintaining a high standard of quality and user experience.
Additional Information
Permanent Perks
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
- The opportunity to work from anywhere for up to 4 weeks per financial year
- Casual dress – every day
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
