Job Description
Kick-start your career at Qover, a leading insurtech scale-up that has raised €70 million to date and is transforming the future of insurance. With an international team of 140+ colleagues based in Brussels, we help global brands orchestrate digital embedded insurance experiences across 32 countries in Europe.
Since 2016, our co-founders have been driven by a bold vision: insurance should be simple, transparent and accessible across borders – a global safety net. Today our platform protects millions of people and powers partners like Revolut, Mastercard, BMW, Canyon, Monzo and many others.
What you’ll do 🛠
As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in Danish and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.
In this role you will:
● Handle customer inquiries via email and phone in German, Dutch and English
● Listen, understand and summarise customer needs clearly
● Guide customers through procedures and help them with claims information
● Track and log requests, complaints and outstanding actions
● Translate insurance language into clear, customer-friendly explanations (training provided)
● Support inbound sales conversions by providing helpful product insights
● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates
No worries if you’re new to insurance – we provide comprehensive training to set you up for success! 💪
Who we’re looking for 💡
● Native-like proficiency in German/Dutch and English (both written & spoken)
● Young graduate with a MA or BA degree in languages, business or related.
● A passion for excellent customer service
● Prior experience in customer support or handling customer calls is a plus
● Comfortable with computers and quick to learn new systems
● Able to multitask and prioritise effectively in a fast-paced setting
● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment
What’s in it for you? 🎁
● Real impact in a fast-growing insurtech with the chance to build your career, starting with a 6 months contract.
● Flexible work setup: up to three remote days per week & one month “work from anywhere” per year
● 28 days off (plus extra days on top of legal requirements)
● A modern WeWork space in Brussels with a rooftop terrace for team events
● A vibrant, international culture that values teamwork, initiative – and fun
● Regular social events and an inclusive environment where everyone is welcomed and valued
At Qover, we don’t just offer jobs — we offer career-building opportunities.
If you’re eager to learn, support customers with excellence, and grow with a passionate team, we’d love to hear from you.
