Job Description
We are seeking a Support Services Analyst in our Colorado location.
The Support Services Analyst will be part of the IT support organization and will play a hands-on role in responding to incidents and service requests, supporting end-user devices and applications, coordinating onboarding and offboarding, and troubleshooting technology across office and hybrid environments.
As a Support Services Analyst, you will help ensure employees have reliable access to the devices, applications, collaboration tools, and services they need. You will partner with end users and IT teams to deliver timely resolutions, clear status updates, and an exceptional support experience.
A successful Support Services Analyst will have experience providing first- and second-line technical support, managing incidents through closure, and communicating technical topics to non-technical audiences. They will bring a customer-first mindset, strong troubleshooting skills, and a desire to continuously improve IT service delivery.
Key Responsibilities:
- Triage and respond to support requests and incidents submitted via email or ServiceNow, escalating and resolving issues in accordance with SLAs.
- Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
- Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
- Manage the incident lifecycle and own requests from initial intake to closure, ensuring timely and effective communication with end users.
- Collaborate with Engineering, Enterprise Applications, and other teams on escalated issues, root cause analysis, and service restoration.
YOU MUST HAVE:
- Associate or bachelor’s degree required
- 2+ years of IT support experience across first- and second-line responsibilities, ideally in a global or fast-paced environment.
- Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen.
- Due to contractual requirements, applicants must be a U.S. person, defined as a U.S. citizen, permanent resident or green card holder, or a worker granted asylum or refugee status.
WE VALUE:
- Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred.
- Previous troubleshooting experiences across Windows, Linux, and macOS environments, with familiarity in modern endpoint management tools such as Intune or Jamf.
- Previous experience contributing to service-focused processes and/or ServiceNow-based IT service management.
- Excellent communication and interpersonal skills, with the ability to translate technical topics for non-technical audiences.
- Understanding of networking basics, identity and access management, and SaaS administration.
- A customer-first mindset with a strong desire to improve the IT support experience.
$24 - $29 an hour
Compensation & Benefits:
The pay range for this role is $24 - $29 per hour. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.
Quantinuum is a leading quantum computing company delivering a full stack platform designed to make quantum computing deployable in real-world environments. With active engagements spanning pharmaceuticals, material science, financial services, government, industrial sectors, and leading academic and research institutions worldwide, we are helping organizations unlock the transformative potential of quantum computing.
Our global team of more than 800 employees includes many of the world’s leading scientists, engineers, and researchers, with more than 70% of our technology team holding advanced degrees at the Master’s or PhD level. Headquartered in Broomfield, Colorado, Quantinuum operatesacross the United States, United Kingdom, Germany, Japan, and Singapore.
By joining Quantinuum, you’ll help shape the future of quantum computing, pushing the limits of technology, and making the impossible possible.
What’s in it for you?
We believe our people are our greatest strength and offer a comprehensive rewards package that supports your professional growth, well-being, and long-term success.
- For candidates located outside of this state, this role will include a housing stipend of $500 per check/bi-weekly
- A competitive market rate and innovative, game-changing work
- Flexible work schedule
- Employee discounts
Equal Opportunity Employer
Quantinuum is proud to be an equal opportunity employer. We are committed to building an inclusive workplace where all employees and applicants are treated with respect and provided equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, ancestry, marital status, or any other characteristic protected by applicable law.
Know Your Rights: Workplace discrimination is illegal. For more information about Quantinuum, please visit our website.
We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.
Applications will be accepted on an ongoing basis, there is no application deadline for this position.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are committed to making our recruitment process accessible to all. If you require any reasonable adjustments at any stage of the application or interview process, please let us know use the Lets talk contact form.
