Job Description
Company Description
About Us
RepRisk is the world’s most respected Data as a Service (DaaS) company for reputational risks and responsible business conduct. Our mission is to provide transparency on business conduct risks to drive positive change. Combining advanced AI with deep human expertise, and a proven methodology at the core, RepRisk’s solutions bring performance and peace of mind, enabling clients to know more, be sure, and act faster. With our values of intellectual honesty and humility, operational excellence, and openness and respect, our diverse teams of talented experts are pioneering solutions that enable clients to make better informed decisions. Headquartered in Zurich, and with offices in Toronto, New York, London, Berlin, Manila, and Tokyo, we stay close to clients and bring an independent lens to the industry. United by our shared belief in the power of data, our 400 people are proud to be setting the global standard for business conduct data and driving positive and meaningful change through transparency.
We Offer
We offer a diverse, multicultural, and missiondriven workplace where your impact truly matters. You’ll join a collaborative team that values openness, respect, and work–life balance.
What you can expect:
- Flexible working hours and a hybrid model (with home office days).
- Up to 4 weeks per year working abroad, subject to policy and approvals.
- Paid training and volunteering days, plus charity donation matching.
- Health & fitness subsidy to support your wellbeing.
- Frequent team and social events that bring our global community together.
- A welcoming office environment with complimentary coffee, refreshments, fresh fruit, and healthy snacks.
- A company that embraces diversity and values different perspectives.
Job Description
About You
Are you passionate about technical support and eager to expand your skills? Do you enjoy troubleshooting and helping colleagues with IT issues? Are you looking to gain hands-on experience in a global, dynamic environment? If so, we’d love to hear from you!
Your Responsibilities
As part of our global Technical Support Team, you will play a key role in providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide. You will work with tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center while supporting IT operations across multiple locations.
Global
- Provide technical support to employees across multiple locations (Zurich, Berlin, Toronto, Manila, London, Tokyo).
- Assist with user onboarding/offboarding, including account creation and access management.
- Manage and triage support tickets in Jira Service Desk, escalating issues when necessary.
- Support employees in using office applications, collaboration tools, and internal software.
- Maintain and update IT documentation, policies, and procedures.
Local (Zurich Office)
In addition to global support, you will provide dedicated onsite support for our Zurich office.
- Provide onsite and remote support for laptops, software, hardware, and network infrastructure.
- Manage IT inventory, including tracking hardware and software assets.
- Ensure meeting rooms and shared workplace equipment (AV, screens, conferencing tools) are fully operational and ready for daily use and events.
Qualifications
You Offer
Required Qualifications
- Basic IT support skills, including troubleshooting software/hardware issues.
- Good communication skills in English (minimum B1; B2 preferred).
- Strong analytical and problem-solving abilities.
- Up to 1 year of experience in IT support (internships or relevant projects count).
Preferred Qualifications (Nice-to-Have)
- Familiarity with Microsoft 365 Admin Center.
- Experience using Jira Service Management (Cloud) or similar IT ticketing systems.
- Understanding of basic IT security principles or experience with endpoint security tools.
- A degree in Computer Engineering, Information Technology, or a related field is a big plus.
Additional Information
Please note that we will only consider candidates with a valid work permit.
