Job description
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
Our Manager, Workplace Experience owns the day-to-day experience of SeatGeek’s NYC HQ, overseeing facilities, amenities, and the overall environment to ensure it’s conducive to productivity and employee well-being.
You will lead in-person event logistics, support consistency across all US office locations, steward budgets and vendor contracts, and champion employee engagement initiatives. You’ll report into our Director, People Strategy & Employee Experience. If you’re enthusiastic about joining a fast paced tech company, passionate about growing your career within a broader Employee Experience function, and inspired to help curate a workplace that is a true (hybrid) destination…then read on.
What you’ll do
- Own NYC HQ facilities operations, amenities, and workplace services to deliver a high-quality in-office experience; proactively identify improvements and resolve issues quickly
- Manage and develop the Receptionist role: schedule coverage, set SOPs, coach performance, and ensure front-of-house operations meet SeatGeek standards
- Lead end-to-end onsite event logistics (space planning, setup/breakdown, catering, AV/equipment, supplies) in partnership with cross-functional stakeholders
- Plan and support company events, coordinating logistics and vendor management, ensuring alignment with company culture and objectives
- Establish and maintain standards across all US office locations, ensuring consistent policies, vendor quality, hospitality, and workspace experience
- Manage budgets, vendor relationships, and contracts for office operations and events; track spend, optimize costs, and align with financial objectives
- Design, market, and execute employee engagement initiatives that strengthen culture and connection, with inclusive options for remote employees when possible
What you have
- 5+ years of work experience with a minimum of 3 years of experience running workplace or facilities operations with a focus on hospitality, service quality, and continuous improvement
- Strong event operations skills with the ability to plan, coordinate, and execute multiple concurrent programs
- Proven financial acumen: budgeting, vendor negotiation, contract oversight, and cost optimization
- Excellent communication and stakeholder management skills: able to influence, align, and collaborate across teams
- Operational rigor and attention to detail: you proactively manage processes, inventory, and workflows to keep the office running smoothly
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $100,000 - $126,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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