Job description
As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.
Key Responsibilities
- Respond to customer inquiries and provide technical assistance via phone, email, or chat.
- Troubleshoot software, hardware, and system issues efficiently.
- Escalate complex problems to higher-level technical teams when necessary.
- Document customer interactions and solutions in internal systems.
- Provide feedback to internal teams on recurring issues and potential improvements.
Ensure adherence to company policies and client requirements.
Previous experience in technical support roles will be considered a plus
Strong problem-solving and analytical skills
Excellent communication skills in German (mandatory) and English.
Basic understanding of common software, hardware, and network systems.
Ability to work in a team and manage multiple tasks effectively.
Availability to work on-site in Lisbon initially, then move to hybrid model.
Onsite position in Lisbon.
Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
Free private health insurance after 6 months.
Meal allowance and performance bonuses.
Paid training and professional development opportunities.
Multicultural and supportive work environment.
14 salaries per year.
Possibilities of career progression after 6 months.
