Job description
Are you a native Portuguese speaker who enjoys helping customers? Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience.
Responsibilities
Identify and assess customers’ needs
Provide accurate, valid and complete information by using the right methods and tools
Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and chat
Accurately update customer records and feedback in CRM systems
Enhance customer experience by gathering customer feedback and share with the Product teams
Stay informed on product updates, promotions and regulatory requirement
Native or near-native Portuguese (C1 - C2) with good English (B2)
Excellent communication and customer service skills
Strong technical aptitude and confidence using digital tools
Ability to handle inquiries professionally and follow compliance guidelines
Flexible to work rotational shifts, including weekends
Based or able to relocate to Greece
€1,045 gross/month × 14 salaries per year
Performance bonus
Fully remote role within Greece
Company - provided equipment
Private medical insurance
Relocation package to Greece for abroad candidates: flight tickets to Athens, 2 weeks of free accommodation and real estate agency fees covered
Assistance with onboarding and hiring documentation, including support with issuing a Greek tax numbers
