Job description
Are you fluent in Swedish and passionate about creating smooth customer experiences?
Join our client’s international team in Greece and support one of the world’s top delivery platforms - helping millions of users get their favorite meals, groceries, and essentials delivered with just a few taps!
You’ll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you’ll be at the heart of every successful order - all while working remotely in Greece.
Daily responsibilities:
Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
Resolve issues related to orders, payments, deliveries, and platform use
Deliver empathetic and professional support across all service channels
Follow quality and response guidelines to ensure consistent service
Escalate complex cases when necessary and ensure proper follow-up
Support ad-hoc operational tasks as requested by the project
Fluency in Swedish (spoken and written)
Good command of English for internal communication
Previous customer service experience is a plus, but not required
Excellent communication and typing skills
Ability to multitask and navigate between digital platforms
Willingness to work in rotational shifts
Ability to relocate to Greece
Competitive gross monthly salary
14 salaries per year
Remote work anywhere in Greece
Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
Monthly performance bonuses
Full healthcare package
Paid training and career development opportunities
Work in a multicultural environment
Long-term career opportunities with a global brand
