Job Description
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
Are you passionate about investigating? Are you curious and like to solve problems? Do you have the skills to identify patterns of misuse? Then we’re looking for you! Come join our international Fraud & Investigations team as our new Fraud Investigator and help us enhance online trust and protect consumers and businesses worldwide.
As our Fraud Investigator, you will work closely with our Legal, Communications and Content Integrity teams to ensure Trustpilot’s ongoing trustworthiness and the reliability of our platform. You will combine your investigation skills with curiosity and the willingness to lift every “stone” to identify misuse. The Fraud Investigator is responsible for safeguarding Trustpilot’s brand by preventing, detecting and combating fraudulent behavior.
In your role, you will:
- Perform fraud investigations and translate findings & evidence into factual and informative reports for stakeholders.
- Prevent and combat attempted fraudulent behavior on Trustpilot’s platform.
- Localize and act on bad actors that attempt to facilitate fraud and misuse, such as review sellers.
- Collect online intelligence on fraud trends and convert it into actionable items.
- Act as a go-to person for other departments including management when there is evidence of fraudulent behavior of users or companies.
- Cooperate with departments across Trustpilot by sharing expertise necessary for building fraud detection tools and technologies that help us to scale better and work more efficiently.
- Escalate and support where misuse & fraud patterns are identified.
- Assist the Fraud & Investigations team with the development, identifying, creation and maintenance of policies and procedures for investigation operations.
- Be part of the Fraud & Investigations team’s efforts to continuously improve our internal investigations processes.
We are looking for people with:
- 2+ years experience in conducting investigations combined with a great understanding of identifying patterns and outliers that assist in combating misuse.
- Developed critical thinking combined with interpretative skills to gather and translate evidence into factual and informative reports.
- A proactive and problem solvingapproach combined with strong business acumen.
- Have a strong sense of urgency with a keen eye for detail and efficiency, while taking pride in handling every case.
- Able to work both independently and in a team being enthusiastic and self starter.
- Able to understand complex problems and identify possible solutions.
- Excellent English communication skills and the ability to understand the nuances of communication with businesses and consumers.
We offer:
- The chance to be a part of an exciting global growth journey
- An opportunity to work alongside talented, passionate people in a rapidly growing, fast-paced company
- A challenging and equal opportunity workplace with diverse perspectives and ideas
- A competitive salary package and bonus scheme
- Opportunities to grow your skills and develop your career
- An international, fast-paced, diverse and fun working environment
- Balanced work-life environment, with flexibility and the option to regularly work from home several days of the week
We are:
100% passionate about fraud and tackling misuse, but there is much more to come. We are down to earth, enjoy working together, have a laugh and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team and we drive real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.
We are actively reviewing applications and conducting interviews on an ongoing basis. We highly encourage you to apply today!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
