Job Description
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
Are you passionate about investigating? Are you naturally curious, a keen problem solver, and excited to dive deep into the world of fraud prevention? If you have a foundational understanding of fraud investigation, or have briefly touched upon it, and are eager to master the craft, we’re looking for you!
Come join our international Fraud & Investigations team as our new Fraud Investigator and help us enhance online trust and protect consumers and businesses worldwide.
As our Fraud Investigator, you will work closely with our Legal, Communications, and Content Integrity teams to learn the ropes of ensuring Trustpilot’s ongoing trustworthiness. Under the guidance of senior team members, you will combine your blossoming investigation skills with curiosity and a willingness to lift every “stone” to identify misuse. You will play a vital role in safeguarding Trustpilot’s brand by helping us prevent, detect, and combat fraudulent behavior.
In your role, you will:
Learn how to perform fraud investigations and translate findings and evidence into factual, informative reports for stakeholders.
Assist in preventing and combating attempted fraudulent behavior on Trustpilot’s platform.
Help localize and act on bad actors attempting to facilitate fraud, such as review sellers.
Research online fraud trends and help convert that data into actionable items for the team.
Cooperate with departments across Trustpilot, sharing insights that help us build better fraud detection tools and technologies.
Assist the Fraud & Investigations team with identifying, creating, and maintaining policies and procedures for investigation operations.
Be an active part of the team’s efforts to continuously improve our internal investigations processes.
We are looking for people with:
1-2 years of experience in a related field (e.g., trust & safety, compliance, data analysis, or basic fraud detection), or a strong academic/internship background where you’ve briefly touched upon fraud investigation.
A natural knack for critical thinking and an eagerness to learn how to identify patterns and outliers in data.
A proactive, inquisitive approach with a strong desire to understand complex problems and find solutions.
A keen eye for detail and efficiency, taking pride in handling every case accurately.
The ability to work both independently and as an enthusiastic, self-starting team player who welcomes feedback and mentorship.
Excellent English communication skills, with the ability to understand the nuances of communicating with businesses and consumers.
We are:
100% passionate about fraud and tackling misuse, but there is much more to come. We are down to earth, enjoy working together, have a laugh and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team and we drive real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.
We offer:
- The chance to be a part of an exciting global growth journey
- An opportunity to work alongside talented, passionate people in a rapidly growing, fast-paced company
- A challenging and equal opportunity workplace with diverse perspectives and ideas
- A competitive salary package and bonus scheme
- Opportunities to grow your skills and develop your career
- An international, fast-paced, diverse and fun working environment
- Balanced work-life environment, with flexibility and the option to regularly work from home several days of the week
We are actively reviewing applications and conducting interviews on an ongoing basis. We highly encourage you to apply today!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
