Job description
Work 100% remotely helping patients navigate complex MSK care—clear ownership, real impact.
Care Navigator – Remote (Healthcare / Referral Coordination)
- Role: Care Navigator
- Location/Type: Remote • U.S. (Pacific Time preferred)
- Pay: $21.50–$33.50/hour (DOE)
- Schedule: Full-time • Standard business hours
Role Snapshot
This remote role is ideal for experienced Medical Assistants, Referral Coordinators, or Care Coordinators who enjoy closing care gaps and guiding patients through next steps.
You’re the primary point of contact for patients with complex musculoskeletal conditions. You explain care plans, coordinate referrals, verify benefits, and make sure nothing gets missed. High ownership. Clear handoffs. No guessing.
What You’ll Do
Call patients within 1–2 business days after provider visits
Review care plans and explain next steps clearly
Verify insurance eligibility and estimate out-of-pocket costs
Obtain prior authorizations when required
Place referrals and coordinate scheduling with external providers
Follow up on appointments, tests, and outstanding items
Request and track outside medical records and results
Maintain local provider lists and referral relationships
Document all activity accurately in the EMR
Flag workflow gaps and suggest process improvements
Must-Haves
High school diploma or equivalent
Medical Assistant degree or similar non-licensed healthcare training
2+ years as a Medical Assistant or Referral Coordinator
Strong experience with insurance eligibility and benefits breakdowns
Solid medical terminology knowledge
Comfortable working independently in a remote environment
Fluent written and spoken English
Reliable high-speed internet
Nice to Have
Spanish fluency
4+ years MA or referral coordination experience
Musculoskeletal (MSK) care exposure
Prior remote or healthcare call-center experience
Perks & Pay
Pay: $21.50–$33.50/hour
Medical, dental, vision
401(k) with match
Generous PTO
Tuition assistance
Wellness benefits (EAP, financial, mindfulness)
Schedule & Setup
100% remote
Weekday business hours
Pacific Time preferred
Tools: EMR, CRM, call center tools, Microsoft Office, Google Drive
No travel
Impact & Growth
Your work prevents gaps in care.
Patients understand their plan, their costs, and their next step—because of you.
You like ownership and follow-through.
You close loops. You don’t let things stall.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
