Job Description
About the Role
We’re hiring a High Quality Supervisor (Delegation Specialist VA) to ensure top-tier performance, consistency, and delegation excellence across assigned assistants and client accounts. This role serves as the bridge between Operations and Enablement, combining quality supervision with advanced delegation strategies — ensuring that assistants are effectively utilized, clients experience seamless task ownership, and delegation maturity increases across the portfolio.
₱40,000 - ₱60,000 a month
Key Responsibilities
- Supervise and mentor a portfolio of high-performing virtual assistants, driving quality, accountability, and consistency in client delivery.
- Act as a delegation specialist, guiding assistants on how to proactively extract work, manage priorities, and communicate effectively with clients.
- Conduct regular performance reviews, calibrations, and check-ins to ensure high client satisfaction and workload alignment.
- Monitor and analyze quality, utilization, and delegation efficiency metrics for assigned VAs.
- Partner with Customer Success, Training, and Delegation Coaching teams to align quality standards and reinforce best practices.
- Intervene early in cases of scope drift, under-utilization, or communication breakdown, ensuring corrective action within SLA.
- Document performance insights and submit detailed weekly reports highlighting wins, risks, and improvement plans.
- Champion continuous improvement initiatives and assist in refining internal QA and delegation frameworks.
Qualifications
- Minimum 3–5 years of experience in operations, supervision, or virtual assistant management.
- Strong grasp of delegation, task management, and client-VA collaboration frameworks.
- Proven leadership skills with experience managing or mentoring remote teams.
- Excellent English communication (written and verbal) and stakeholder management abilities.
- Data-driven mindset with proficiency in interpreting quality and utilization dashboards.
- Highly organized, proactive, and capable of handling multiple accounts and assistants simultaneously.
Preferred Skills
- Experience in BPO, remote staffing, or managed service environments.
- Familiarity with QA tools, project management platforms (ClickUp, Asana, Notion), and performance tracking systems.
- Knowledge of delegation frameworks or enablement methodologies.
Compensation
Department: Operations
Work Setup: Remote / Hybrid
Compensation: PHP 40,000–60,000/month (based on experience and performance)
