Job description
About the Role
We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.
₱35,000 - ₱50,000 a year
Key Responsibilities
- Conduct pre-start “pre-closing” calls with newly hired VAs to reinforce commitment, clarify expectations, and confirm readiness for deployment.
- Facilitate pre-start check-ins and onboarding reminders to maintain engagement between offer acceptance and start date.
- Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning indicators.
- Monitor new hire attendance, responsiveness, and communication patterns during ramp-up.
- Identify and address potential back-out or attrition risks early, coordinating interventions with People Ops, Talent, and Operations teams.
- Maintain detailed documentation of all engagement interactions, risk flags, and follow-up actions.
- Collaborate with Training and Customer Success Enablement to ensure new hires receive the right support during their first client engagements.
- Generate retention metrics and engagement health reports for leadership visibility.
- Continuously improve engagement playbooks, call scripts, and ritual templates to enhance VA experience and retention outcomes.
Qualifications
- Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.
- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.
- Excellent follow-through and attention to detail.
- Comfortable conducting high-volume calls or check-ins with professionalism and warmth.
- Familiarity with employee engagement tools, CRMs, or HRIS systems.
- Highly organized and capable of maintaining consistent communication cadences.
Preferred Skills
- Background in candidate experience, onboarding, or retention programs.
- Experience managing distributed or remote teams.
- Data-oriented mindset with the ability to track and analyze retention trends.
Department: People Operations
Work Setup: Remote / Hybrid
Compensation: PHP 35,000–50,000/month (based on experience and performance)
