Job description
Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
We’re looking for a high-energy, detail-oriented, and passionate Client Delivery, Senior Associate to join our growing Client Delivery Team, playing a key role in supporting our payer and employer implementations. As a Client Delivery Senior Associate, you’ll lead high-impact client implementations, ensuring exceptional outcomes and client satisfaction. You’ll serve as the central point of coordination—managing timelines, aligning stakeholders, and delivering with excellence. This is a highly visible role, offering the opportunity to work cross-functionally with internal teams and shape the way Maven brings new clients onboard.
What you’ll do:
- Lead and manage high-volume client implementations, building strong relationships and capturing business requirements to ensure smooth launches
- Serve as the point of contact for project status updates, open issues, and escalation management
- Define and execute implementation plans—including documentation, configuration requirements, and quality assurance checks—to support on-time, successful launches
- Collaborate across teams (Product, Engineering, Clinical, Sales) to resolve issues and drive seamless client experiences
- Monitor and measure performance against key operational KPIs and implementation NPS standards
- Continuously evaluate and improve implementation processes to support scale and reduce risk
- Identify common roadblocks and propose scalable solutions that improve team efficiency and client outcomes
- Maintain and organize implementation templates, documentation, and best practices for broader team use
What you bring:
- 3-5 years of experience in client delivery, operations, project management, or a related field
- Exceptional communication and interpersonal skills—comfortable interfacing with both internal stakeholders and external clients
- Strong organizational and project management capabilities, with a sharp attention to detail
- Analytical mindset with experience leveraging data to drive decisions and improvements
- A proactive, entrepreneurial spirit—you’re comfortable with ambiguity and energized by problem-solving
- Bachelor’s degree or equivalent experience
Bonus if you have:
- Knowledge of the healthcare ecosystem, particularly health plans and digital health platforms
- Familiarity with tools like Salesforce, Smartsheet, and Looker
- Experience working in a high-growth or startup environment
For candidates in NYC, CO, or CA, the base salary range for this role is $98,000 - $110,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
This role requires active work authorization in the US.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].
