Unified Collaboration Support Engineer

at qode.world
🇲🇽 Mexico - Remote
🔧 DevOps🔵 Mid-level

Job description

Role: Unified Collaboration Support Engineer

Location: Remote – Mexico

Duration: 3 Months CTH (Contract-to-Hire)

Top Required Skills:

  • Tier I–III support experience with tools like Zoom, Slack, Box, LucidSuite, SharePoint, Kaltura, Smartsheet, and Unily (Intranet)
  • Strong understanding of collaboration managed services and platforms
  • Experience using ServiceNow for incident and change management
  • Excellent communication and documentation skills
  • 5–8+ years of experience in IT/Collaboration Support
  • Bachelor’s degree in Computer Science or related field preferred

Key Responsibilities:

  • Provide end-to-end support for collaboration tools
  • Engage with stakeholders to understand needs and translate them into technical solutions
  • Own issues through resolution within SLA
  • Collaborate with cross-functional teams and support training/documentation efforts

Please ensure the candidates are based in Mexico, available to start soon, and open to contract-to-hire.

Looking forward to your prompt submissions.

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qode.world

  • 51-200 employees
  • Founded in 2023
  • 12 remote jobs

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