Job Description
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Team
Gorgias’s Legal team is a 2-person AI-first function built for the pace of a scaling SaaS company. Our team mission is to empower our teams by providing legal guidance on topics including contracts, security, and privacy to better support business growth. We’re here to help protect Gorgias and give pro-active legal advices on legal issues and risks
About the Role
Most legal teams in SaaS are still built for a world that no longer exists — one where value comes from volume, and speed is the bottleneck. We’re building something different.
As Legal Counsel at Gorgias, you’ll be the legal brain behind our commercial engine: part deal expert, part coach to sales and finance, part architect of the systems that make it all scale. This is an L3 role based in Toronto (hybrid), supporting our commercial motion and procurement process.
You’ll work directly with our Head of Legal, owning the commercial legal function end-to-end as we scale.
What You’ll Do
Own end-to-end negotiation of commercial agreements: SaaS subscription agreements, MSAs, order forms, DPAs.
Be the primary legal point of contact for the sales team — coaching reps on deal risks, unblocking negotiations, and setting clear fallback positions
Build, maintain, and continuously improve our contract playbook and standard template suite
Manage and improve AI-assisted contract workflows (Claude, ChatGpt)
Partner with Finance and RevOps on deal structuring, billing terms, and revenue recognition edge cases
Handle vendor and inbound technology agreements, including SaaS and data processor relationships
Identify patterns across the deal portfolio and translate them into policy, training, or product input
Support general commercial legal work as the team scales
Who You Are
Must Haves
3-4 years of commercial legal experience, in-house at a SaaS or tech company, or in tech-focused private practice
Startup or scale-up experience: you’ve built or improved a process, not just executed within one
Exposure to US market commercial deals — you understand how US enterprise procurement works
Comfortable with ambiguity; you close deals, you don’t just flag risk
Strong written communication — your redlines are tight, your emails move things forward
Genuine curiosity about AI tools and a willingness to work with AI.
Nice to Haves
Licensed in both Canada and a US state (dual bar is a strong plus)
Experience with AI-assisted contract review tools
What Good Looks Like at 6 Months
Contract turnaround time: < 2 business days for standard MSAs
Playbook coverage: 90%+ of common commercial scenarios documented
Escalations to outside counsel: < 10% of matters
AI routing accuracy: < 5% rerouting rate on AI-handled contracts
Perks & Benefits
🏖️ 5-week vacation (We follow each country’s appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🏥 Private health insurance and retirement pension (RRSP with Gorgias matching up to 4%)
✈️ For a smooth onboarding, we invite you to our Toronto office for one week (flights and accommodation handled by Gorgias)
💆🏻♀️ Get up to $900 CAD to set up your workstation at home
📚 Get up to $2,600 CAD of learning material per year (books, courses, training, and individual coaching)
🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at [email protected].
