Job Description
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Role
We are looking for a strong, execution focused Recruiter to own end to end hiring across multiple functions at Gorgias.
You will manage active searches across a mix of business and operational roles, partnering closely with hiring managers to deliver high quality hires within clear timelines.
You may also support more senior recruiters and the Head of Talent Acquisition on technical or leadership searches through research, talent mapping, and candidate shortlisting.
This is a high ownership role for the searches you directly own, while also contributing to broader team hiring efforts.
You will thrive here if you enjoy fast paced environments, structured processes, and being accountable for outcomes, not just activity.
Mission
Own and deliver high quality hiring across assigned functions, ensuring searches move with speed, structure, and strong candidate experience, while contributing to a high performance Talent Acquisition culture at Gorgias.
What You’ll Do
Own 5 to 10 concurrent roles end to end, from intake to offer close
Run structured intake meetings to align on success profiles and sourcing strategy
Drive sourcing across LinkedIn, referrals, inbound, and creative outbound when needed
Run structured, high signal phone screens tied to defined competencies
Partner closely with hiring managers to ensure alignment, feedback quality, and efficient decision making
Contribute to technical or leadership searches through research, talent mapping, and shortlisting support when needed
Keep pipelines clean and up to date in Ashby
Proactively identify bottlenecks and course correct without waiting to be told
Lead offer processes and drive high offer acceptance rates
Contribute to continuous improvement of our hiring process and metrics dashboard
How We Measure Success
Time to fill and time to first qualified candidate
Quality and consistency of candidate pipelines
Offer acceptance rate
Hiring manager satisfaction
Quality of hire, assessed through early performance feedback
Data hygiene and process discipline in our ATS
This is a role where outcomes matter. We care about quality, speed, and candidate experience equally.
What We’re Looking For
2 to 4 years of recruiting experience
Experience in agency or in house within a fast paced tech or scale up environment
Proven track record of closing roles under time constraints without compromising on quality
Strong judgment, you can distinguish between signal and noise in a candidate profile
You understand the difference between perception and perspective, you seek context before forming conclusions
Naturally driven and self motivated, you take ownership without needing reminders
Comfortable being accountable for results
Confident partnering with and constructively challenging hiring managers when needed
Experience using an ATS, ideally Ashby or a similar structured system
Team and Culture
You will join a small, high accountability Talent team that values structure, transparency, and continuous improvement.
We are looking for someone who:
Has low ego and high ownership
Is open to feedback and excited to grow under experienced recruiters
Brings energy and consistency to the team
Cares deeply about candidate experience
Values clarity, metrics, and process discipline
This is not a passive coordination role. It is a builder role for someone who wants to master the craft of recruiting in a high performance environment.
What’s In It For You
Mentorship from experienced recruiters who care deeply about craft
Exposure to hiring across multiple functions and levels
Real ownership and autonomy early on
Clear performance metrics and growth path
Competitive compensation and benefits
Hybrid setup, 2 days per week in our Paris office
Perks and Benefits
🏖️ 5-week vacation plus 2 weeks RTT (We follow each country’s appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Air
🍽️ Personal credit card to buy lunches (we use Swile)
🏥 We provide private health insurance (we use GAN)
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at [email protected].
