Job Description
Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences.
Who We Are
Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them.
What We Do
Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service.
How We Work
We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world.
Our Culture
We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together.
Our Values
We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
Servant’s Heart—We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
Craftsman’s Attitude—We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
Growth Mindset—We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
Curious about what it’s like to work at a top Atlanta workplace? Explore more open roles and life at Intradiem.
Note: Intradiem does not use artificial intelligence (AI) or automated decision-making technology to make hiring decisions. While we use technology tools to record and transcribe interviews for better note-taking, all employment decisions—from initial resume review through final hiring—are made by human team members. Applications are reviewed and evaluated by our People Team and hiring managers, ensuring our People-First approach is reflected in every step of our candidate experience.
Your Role
- Collaborate with cross-functional teams to define, plan, and execute application deployment strategies and activities.
- Deploy, configure, and manage applications across development, testing, staging, and production environments.
- Develop and maintain deployment scripts and automation tools to streamline and enhance the efficiency and reliability of deployments.
- Design, build, and maintain infrastructure as code using Terraform, including reusable modules and remote state management, to provision consistent and repeatable environments.
- Monitor and troubleshoot deployment issues, working closely with development and operations teams to identify and resolve complex problems.
- Implement and optimize continuous integration and delivery (CI/CD) pipelines to enable seamless and automated application deployments.
- Conduct comprehensive testing and verification of deployments to ensure accuracy, functionality, and performance.
- Ensure strict compliance with deployment and release management policies, procedures, and best practices.
- Document deployment processes, configurations, and troubleshooting guides for reference and knowledge sharing.
- Stay updated with industry trends and emerging technologies related to application deployment, DevOps practices, and infrastructure automation.
- Drive engineering mindset by designing, implementing, and improving processes and technologies for application deployment.
- Provide technical leadership and mentorship to junior team members, sharing knowledge and promoting best practices.
- Conduct all business in accordance with Intradiem’s policies and procedures.
- Perform all other duties as assigned.
Your Background
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Minimum of 5 years of experience in application deployment, release management, or related roles.
- Strong knowledge of application deployment methodologies, tools, and best practices.
- Extensive experience with scripting and deployment automation in a continuous integration environment.
- Working knowledge of Terraform, including writing and maintaining modules, managing state, and integrating Terraform runs into CI/CD pipelines.
- In-depth understanding of continuous integration practices and cross-platform integration challenges.
- Proficiency in system-level and integration-level testing, with a strong background in quality assurance.
- Experience specifying and implementing testing and production environment infrastructure.
- Demonstrated deployment experience in hosted environments.
- Strong Windows and Linux skills, with a deep understanding of Linux servers and the ability to navigate and troubleshoot effectively.
- RHCSA and RHCE
- Ability and desire to quickly learn new technologies and apply new skills.
- Excellent problem-solving and troubleshooting abilities.
- Strong attention to detail and a commitment to delivering high-quality work.
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
Work Authorization: Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
