Job description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
Role Overview
The HR Coordinator will play an important role in supporting the HR function for a rapidly growing Global Capability Center (GCC) in Bangalore. This role is responsible for ensuring seamless HR operations, compliance, and employee experience for a workforce of 300+ employees. The ideal candidate will be proactive, detail-oriented, and comfortable working in a dynamic, startup-like environment with evolving processes.
Key Responsibilities
HR Operations & Compliance:
- Manage end-to-end onboarding and offboarding processes, including documentation, HRIS updates, asset allocation and induction programs
- Gather feedback from new hires on onboarding experience and suggest improvements
- Support or coordinate HR programs, awareness campaigns and training sessions
- Maintain accurate employee records in HRIS (Oracle, HRStop) and ensure compliance with statutory requirements (PF, ESI, insurance, BGV)
- Coordinate with IT, Facilities, and vendors for employee lifecycle events (joiners, exits, reporting changes)
- Administer benefits, insurance, and assist with statutory filings; liaise with external partners for timely processing
- Ensure all HR processes adhere to company policies and local labor laws
Employee Experience & Engagement
- Act as the first point of contact for employee queries, grievances, and support requests
- Facilitate new hire orientation and cultural induction; promote a positive and inclusive workplace
- Support employee engagement initiatives, internal communications, and feedback mechanisms
- Assist in organizing employee events, wellness programs, and recognition activities
Data Management & Analytics
- Maintain and update employee master sheets (India and Global); ensure data accuracy and confidentiality
- Track probation reviews, confirmations, and performance milestones
Process Improvement & Projects
- Identify opportunities to streamline HR processes and enhance operational efficiency
- Support HR projects related to policy development, automation, and digital transformation
- Participate in audits, compliance checks, and process documentation
Stakeholder Management
- Collaborate with Talent Acquisition, Finance, IT, and Facilities teams for cross-functional HR activities
- Coordinate with external vendors for background verification, insurance, and statutory compliance
Performance Management
- Coordinate quarterly/annual performance review cycles, including scheduling, reminders, and documentation
- Maintain, track and administrate Performance improvement plans
Employee Relations
- Maintain logs of employee relations cases, grievances, and resolutions
Skills & Qualifications:
- Bachelor’s degree in human resources, Business Administration, or related field
- 1–3 years of hands-on HR experience, preferably in a GCC, MNC, or startup environment
- Strong understanding of HR operations, compliance, and best practices in a scaling organization
- Proficiency in HRIS, MS Office Suite, and digital collaboration tools preferred
- Excellent communication, interpersonal, and problem-solving skills
- Ability to manage multiple priorities, work independently, and maintain confidentiality
- Experience with HR analytics, process improvement, and project management is a plus
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type- Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
Work-Life Balance ⚖️- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Financial Security 💰 - Provident Fund & Gratuity
Wellness 🤸- Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
#LI-MM1 #LI-Hybrid
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
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