Salesforce Administrator

Job description

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

We formed in the US in 2016 and added our Australia team in 2022. In 2025, Omnidian acquired Solar Service Guys, Australia’s largest dedicated solar service network.

Our vision is to become a global IoT leader, and we are hiring talented and passionate individuals around the world, including a possible talent hub in Costa Rica. If you’re interested in delivering cutting-edge support and unmatched customer experience to solar investors across the globe, come apply to chat with us.

The Job

We are looking for a highly capable Salesforce administrator to ensure that our company capitalizes on the benefits offered by the Salesforce platform. In this role, you will own the overall health and development of our Salesforce instance, define the policies and procedures related to its use and evolution, help enforce good data practices, drive the development of new applications, provide training and support for others, and more. To ensure success in this role you should possess extensive knowledge of Salesforce administration (both the technical and business aspects), be able to work independently and in a fast-paced environment. The Salesforce administrator will ensure that their Salesforce expertise translates into optimized operations for all functions.

Work-life and Culture

• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

What You’ll Do

• Ensure the Long-Term Health of Salesforce: Take ownership of the overall health and performance of our Salesforce instance, ensuring it remains scalable and optimized for our growing business needs.
• Governance & Change Management: Establish and enforce policies around Salesforce usage and change management, ensuring consistency and adherence to best practices over time.
• Drive Business Process Integration: Lead the development and integration of high-level business processes to ensure seamless application planning and alignment across departments.
• Data Governance & Quality: Collaborate with the data governance team to define data standards, and ensure high-quality, clean data is consistently maintained across the Salesforce platform.
• User Access Management: Manage Salesforce roles, profiles, sharing rules, workflows, and user groups to ensure secure and appropriate access to data.
• Data Import & Maintenance: Oversee data imports and ensure proper cleansing of data, including sales leads, contacts, and other key datasets.
• Module Maintenance & Custom Reporting: Maintain the Sales and Service Clouds, build custom reports, dashboards, and ensure that users can easily access actionable insights.
• Database Health & Troubleshooting: Perform regular database maintenance tasks, including running diagnostic tests and implementing data cleansing procedures.
• Release Management & Training: Evaluate and install new Salesforce releases, keeping the team up to date. Provide training and ongoing support to end-users.
• Process Documentation: Document system processes, error reports, and updates to field history tables, ensuring transparent and easy-to-follow workflows.

Who You Are

• Business-Oriented & Technically Skilled: You not only understand the technical aspects of Salesforce but also have a strong grasp of how to align its capabilities with business processes.
• Data Management Pro: You have a proven track record of creating and maintaining efficient Salesforce databases.
• Salesforce Expert: You have in-depth knowledge of Salesforce products, functionalities, and best practices, including managing user access, profiles, and permissions.
• Proficient in Data Imports & Reporting: You’re skilled in importing data and creating custom reports that deliver insights across the organization.
• Effective Trainer & Supporter: You’re comfortable providing training and ongoing support to end-users, helping them maximize Salesforce’s potential.

Experience You’ll Need

• 4-6+ years of hands-on Salesforce Administration experience, including responsibility for managing both the Sales and Service Clouds for startups (or) SMBs.
• Strong understanding of Salesforce customization, advanced security and sharing configurations, complex flow setups,  Experience Cloud, data migration, reporting, and user management.
• Demonstrated ability to troubleshoot issues, clean data, and maintain an efficient, user-friendly Salesforce instance.

Experience That’s a Plus

• Field Service Lightning – Experience with implementing and managing Field Service Lightning functionality.
• Service Cloud Voice or Amazon Connect – Experience with Service Cloud Voice or configuring standalone Amazon Connect for a unified customer service experience.
• CPQ (Configure, Price, Quote) – Experience working with Salesforce CPQ, configuring pricing models, quotes, and proposals.
• Salesforce Certified: Advanced Administrator certifications

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice onInternal Transfer: Job Application Process
• Here are the roles in this career track:
• Senior Administrator
• Lead Administrator
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Logistics

• We plan to have this role start in 2026
• We are unable to provide sponsorship for this role, now or in the future
• We plan to establish an office in San José as we grow, so this role may start remote but would move to hybrid

₡19,800,000 - ₡26,800,000 a year

Midpoint: ₡23,300,000

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.