Job description
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
Are you excited about being a pioneer? We are a fast-growing SaaS unicorn with a global presence across the Americas, EMEA, and APAC. As we launch in Japan, we are seeking a Senior Solutions Engineer to be a founding member of our Tokyo team—a “startup within a startup” environment backed by the resources of a billion-dollar global organization.
As a Senior Solutions Engineer, you will be the primary technical authority during the sales cycle. You will partner with Account Executives to win enterprise deals by translating complex technical capabilities into strategic business value for the Japanese market.
What You’ll Be Doing
- Technical Discovery & Strategy: Lead deep-dive discovery sessions to understand prospect goals, navigating their existing tech stack and security policies to ensure a perfect “fit.”
- Value-Driven Demonstrations: Build and deliver engaging, localized product demos that use storytelling to show how our platform solves specific internal communication challenges
- Technical Evaluations: Own the technical decision process, managing Proof of Concepts (PoC) and evaluations to remove technical roadblocks and prove platform value
- RFP Excellence: Craft high-quality, persuasive RFP responses that position our solution as the market leader in Japan
- Market Localization: Collaborate with global Product and Engineering teams to provide feedback on local market requirements, ensuring our platform meets Japanese technical and compliance standards
- Partner Enablement: Act as the technical lead for our Japan Partner Network, providing training and technical support to help partners successfully position and sell the platform
- Industry Leadership: Stay current on the evolving Digital Workplace and Employee Experience landscape to act as a trusted advisor to C-level stakeholders
What You’ll Need to Be Successful
- You thrive in ambiguity and are excited by the challenge of building a brand from the ground up in Japan
- 5+ years of experience in SaaS Solutions Engineering or Pre-Sales, specifically handling Enterprise or Strategic accounts
- Strong understanding of web development (HTML, CSS, JavaScript)
- Hands-on experience with REST API integrations and data transformation
- Deep knowledge of Identity Providers (IdP) and authentication protocols (SAML, OIDC, SSO) and Active Directory
- The ability to simplify complex technical narratives for non-technical HR or Communications stakeholders while maintaining credibility with IT and Security teams
- Native-level Japanese (verbal and written) and Business-level English are required to bridge the gap between local customers and our global headquarters
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field
What You’ll Get
- The opportunity to shape the future of our presence in Japan as one of the founding team members
- Access to cutting-edge SaaS tools and a collaborative, innovative environment
- Competitive salary, stock options, and benefits tailored to the Japanese market
- A chance to work with a globally distributed team while building something extraordinary in Japan
If you’re ready to lead the charge in transforming internal communications and enabling partners in Japan, we’d love to hear from you.
Please note that this is a hybrid role, and as suc,h we require all applicants to be able to commute to central Tokyo at least 2 times per week.
