Job Description
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
In your role as Technical Consultant, you will contribute to our vision of Customer Success:
- We come as One Team to inspire and empower customers to unleash the value of their communications, ultimately maximizing their ROI
- We cultivate an inclusive environment, ensuring everyone’s voice is heard and respected. We actively seek feedback and we challenge each other to continuously improve our processes and ourselves
- We will contribute to the pursuit of a new communications category creation, by amplifying the value customers have realized
- We will keep achieving outstanding results in GRR, CSAT and market-leading NRR globally, all while streamlining our operations for greater efficiency
What you’ll be doing
- Engage with customers to assess and design technical rollout and launch plans for Staffbase. You will cover the UKI and Nordics/Benelux regions
- You are a key member of the EMEA Go To Market team with a technical background and competencies in development, integration, solution architecture, and security
- Lead technical discovery workshops to evaluate security, structural, and business requirements
- Develop scalable and flexible solutions based on customer needs
- Advise on system integrations with platforms like Microsoft, SAP, Workday, Okta, and ADP
- Guide customers on best practices for leveraging Staffbase APIs and SDKs
- Collaborate with Technical Specialists to customize applications to match corporate branding
- Oversee and execute technical projects from planning to implementation
- Act as a liaison between customers and internal Product teams to advocate for customer needs
What you need to be successful
- You love strategically working with clients and driving technical solutions
- 3 years working experience in consulting, professional services, or sales engineering
- Excellent written and verbal communication skills, adaptable to technical and non-technical audiences
- You have excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts
- Good knowledge of web development, preferably knowledge of HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS
- Comfort using the command line or application logs to narrow down issues with technical integrations
- Proficiency in troubleshooting integrations using command line or application logs
- You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
- Experience leading technical projects and collaborating across multiple teams
- Strong time management skills to handle technical projects with fixed deadlines
What you’ll get
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of ÂŁ1356
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Wellbeing - Monthly Wellbeing Allowance ÂŁ30, from fitness to mental health, hobbies to relaxation
- Support - we’re offering a Company Pension with Salary Sacrifice option and Private Medical Insurance incl. Dental, life assurance.
- Volunteers Day - you’ll get one day off per year for supporting a social project
