Job Description
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. Our non-profit provides 24⁄7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving livesevery day for over 20 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward
Summary:
This is a position based in mexican territory, please apply only if you’re based and allowed to work in México.
Our Training Coordinator is responsible for supporting our training programs end to end. This includes designing, maintaining, and updating training content, as well as supporting counselors across Trevor’s crisis services programs with industry best practices. Utilizing our online learning platform, the Training Coordinator provides structured guidance and clear expectations for new and existing counselors, delivers empathetic feedback, and promotes volunteer and counselor success through rigor and kindness.
Roles and Responsibilities:
Create and maintain a safe environment for every team member and trainee, promoting inclusion and diversity as integral parts of the organizational culture.
Create, maintain and update training content and resources in collaboration with CQI, Crisis Services and Public Training to ensure relevance and accessibility as needed.
Collaborate on the design of effective and up-to-date training programs that address the needs of trainees.
Tailor the content of training programs according to the latest research and best practices in the field.
Coordinate, facilitate, and support year-round training for a high volume of trainees.
Support day to day training team operations.
Facilitate engaging workshops, role-plays, support in shadow sessions and other related activities for trainees.
Identify professional development and continuous learning opportunities for counselors and collaborate with management to implement growth initiatives.
Respond to all written inquiries in a timely manner.
Maintain accurate trainee progress and performance data across multiple platforms.
Communicate directly with team members and leadership to identify training needs and opportunities for continuous improvement.
Participate in direct service shifts as a crisis counselor, at least 4-hour shift per month to maintain familiarity with operational and clinical procedures
Work closely with teams across the vertical to ensure consistency and alignment of training programs with organizational goals.
Conduct training program evaluations, analyze training data and utilize this information to iterate and continuously improve training programs.
Respond to all written inquiries in a timely manner.
Support vertical and organizational goals and initiatives.
Contribute to our critical mission of ending suicide among LGBTQ+ young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
Continually develop your LGBTQ+ competency and awareness
Demonstrate fair, ethical, and equitable business practices
Learn eagerly, share knowledge appropriately, and improve continuously
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Work, communicate, and collaborate effectively with others, including in stressful scenarios.
Strong resilience and adaptability in handling crisis situations, with the ability to remain calm
during challenging circumstances
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging
Assist with special projects, administrative tasks, and reports as required.
Minimum Qualifications:
Proven successful, relevant experience (3 years) in designing and facilitating training or educational programs.
Proficiency in computer tools and online training platforms (LMS & MOOCs)
Ability to create effective training materials, manuals, and visual resources. (Articulate, Adobe Captivate, iSpring, Canva).
Excellent oral and written communication skills in Spanish and English.
Ability to work collaboratively with multidisciplinary teams.
Empathy and sensitivity to address issues related to trauma and consent.
Commitment to confidentiality and ethical handling of confidential information.
Formal studies or certifications in training, education, or pedagogy are strongly preferred.
Experience in team management or leadership.
Experience in handling crisis situations or providing emotional support.
Sensitivity to the issues and challenges faced by LGBTQ+ youth in crisis.
Experience in measuring the impact of training programs and collecting data for continuous improvement.
$22,000 - $25,000 a month
In our hiring processes, we seek to provide equal employment opportunities to candidates regardless of race, color, religion, gender, sexual orientation, marital or domestic status, national origin, disability, or any other status protected by federal, state, or local laws.
