Job Description
Description
At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.
This is a newly created and impactful position during a growth phase for the business. You will be instrumental in shaping new processes, bringing new ideas and selecting tools in a collaborative and highly visible team environment. You will thrive in this role if you have a passion for quality, an eye for detail, and the experience to help excel an early and growing QA function to the next level.
Want to be part of our journey?
Requirements
What will you be doing?
Reporting to our Lead QA Engineer. You will be
Reviewing quality specifications and technical design documents to provide timely and meaningful feedback.
Creating detailed, comprehensive, and well-structured test plans and test cases.
Estimating, prioritizing, planning, and coordinating quality testing activities.
Utilising AWS technologies for test environment setup, monitoring, and reporting.
Designing, developing, and executing automation scripts using open-source tools.
Identifying and documenting bugs in the testing phase.
Conducting regression, integration and performance testing after bugs are resolved.
Identifying and documenting software defects, tracking issues, and working with the development team to verify fixes.
Collaborating with customer support teams to investigate and resolve customer-reported issues. leveraging AWS monitoring tools for proactive issue detection.
Staying up to date with new testing tools and test strategies.
Actively participating in knowledge sharing and contributing to the growth and development of the QA team.
We would love to hear from you if you have:
At least 3 - 7 years of work experience in software software quality assurance, preferably in CcaaS, CPaaS, or Voice related domains.
Good experience with QA methodologies, such as Agile, Waterfall or others.
Knowledge in writing SQL queries and / or other scripting languages.
Experience in manual testing, and proficiency in industry leading test automation tools such as Selenium, Junit, Test NG or others.
Working knowledge of Amazon Web Services (AWS) technologies, such as EC2, S3, Lambda, CloudFormation, and CloudWatch or others preferred.
Familiarity with AWS services for testing, such as AWS Device Farm or AWS CodeBuild or others preferred.
Solid understanding of web technologies and APIs.
Experience in writing clear, concise, and comprehensive test plans and test cases.
Has excellent interpersonal skills, with strong written and oral communication abilities in English (additional Asian languages would be a great bonus, for liaising with cross regional teams and partners).
Ability to work independently and in a fast-paced, dynamic startup environment.
Continuous learning mindset, staying up-to-date with the latest QA trends and technologies.
Diploma/Bachelor’s Degree in Computer Science, IT, Engineering or a related subject.
Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.
