Job description
About the Role
We’re looking for a Delegation Coach to work directly with clients and their virtual assistants, ensuring smooth task delegation, effective workload management, and long-term partnership success. This role supports approximately 15–20 active accounts, focusing on establishing clarity in role scope, improving fit and performance early in the engagement, and driving measurable outcomes through better delegation habits and workflow structure.
₱45,000 - ₱55,000 a month
Key Responsibilities
- Conduct Delegation Coaching sessions with clients and their assistants to identify goals, clarify scope, and structure ongoing collaboration.
- Analyze delegation patterns and fix scope, workload, or communication issues early to prevent misalignment or churn.
- Guide clients on how to effectively delegate, communicate priorities, and track deliverables for maximum efficiency.
- Support assistants in building confidence, ownership, and productivity in their assigned roles.
- Partner with Customer Success Managers (CSMs) to address performance or fit concerns through proactive intervention.
- Track progress of each account and provide structured feedback reports on delegation health and assistant utilization.
- Document success stories, recurring issues, and recommendations to improve the overall coaching curriculum.
- Contribute to the continuous improvement of the Delegation Playbook and enablement resources.
Qualifications
- At least 2–3 years of experience in coaching, client success, or virtual assistant management.
- Strong understanding of delegation workflows, productivity systems, and client–assistant dynamics.
- Excellent English communication and interpersonal skills, with a customer-first mindset.
- Highly organized, analytical, and comfortable managing multiple accounts simultaneously.
- Confident facilitator who can manage sessions with business owners, executives, and remote teams.
Preferred Skills
- Experience working with remote or distributed teams.
- Familiarity with project management tools (ClickUp, Asana, Notion, Trello).
- Background in operations, training, or executive assistance is a strong advantage.
Compensation
Department: Customer Success Enablement
Work Setup: Remote / Hybrid
Compensation: PHP 45,000–55,000/month (based on experience and performance)
