Job Description
About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.
Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your RoleAs a Project Manager, you are customer-centric, organized, and genuinely enjoy helping onboard new clients. You appreciate having a voice and being a team player. Assisting colleagues with tasks outside of your job description is something you find rewarding. You thrive as a leader and enjoy helping others. Your experience in SaaS project management will be beneficial in enabling you to onboard quickly and provide insights into areas of opportunity. You are familiar with Salesforce and have experience with cloud-based communications.
Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).
This position reports to our Senior Manager, Professional Services, and has the opportunity to be based in our Pasig City, Metro Manila Office. This is a remote position, but you’ll be required to go into the office from time to time.
What you’ll do
- You will work closely with your manager and the rest of the Professional Services team to learn about Dialpad as a company and its product offerings.
- You will start networking with teams you will be working closely with, such as Sales, Customer Success, and Support.
- You will collaborate with the enablement team as they guide you through your onboarding classes; these classes will introduce you to the PM role and the Professional Services team.
- You will begin shadowing your teammates’ calls to gain a solid understanding of the Dialpad deployment process.
- You will learn the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.
- You will incorporate Dialpad’s methodology into your deployment plans within Salesforce.
- With the help of the Professional Services management team, you will work directly with customers and lead their deployments.
- You will host end-user and admin training sessions for our customers to educate them on Dialpad products and assist with change management.
Skills you’ll bring
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Excellent internet connectivity is required.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
